Refund policy

We take great care in packaging our products to ensure they arrive in excellent condition. Due to the nature of our items, temperature exposure during transit can occasionally occur. If your package arrives and the contents measure above 45°F, we will gladly replace your order under the following conditions:

• The temperature must be verified using a temperature gun upon delivery.
• You must notify us within 2 hours of delivery.
•  Proof of temperature (photo or video showing the reading) is required.
•  The original packaging and contents must be retained for verification if requested. Unfortunately, we are unable to offer replacements or refunds if:
• Notification is made after the 2-hour window.
• Temperature cannot be verified.
• The package was left outside or not retrieved promptly after delivery.We recommend tracking your shipment closely and bringing it inside as soon as possible to help prevent temperature-related issues.